LEGAL
This Privacy Policy describes how information is handled when people use the CliniFlow website and CliniFlow services.
Effective date: [EFFECTIVE DATE]
1. Scope
This policy may apply to visitors to the CliniFlow marketing website, doctors and clinic staff using CliniFlow, users creating CliniFlow accounts, clinic organizations using the service, and personal data processed through clinic workflows.
Clinics may enter information relating to their patients while using CliniFlow. Patients do not necessarily create their own CliniFlow accounts.
2. Information We May Process
Account Information
Name, email, mobile number, login or account details, role and clinic association, where collected.
Clinic Information
Clinic name, clinic type, location, doctor or professional information, and team-role information, where collected.
Patient and Clinical Information
Authorized clinic users may enter patient and clinical information into CliniFlow as part of providing healthcare services. This may include patient identity or contact information, MRN, appointments, consultations, prescriptions, allergies, clinical documentation, Medical Certificates, pharmacy dispensing information and follow-up information.
CliniFlow provides workflow technology and does not independently diagnose or treat patients.
AI Clinical Scribe Information
Where the Ambient Clinical Scribe is used, information associated with a consultation may be processed to prepare a draft for doctor review. The workflow is designed around patient consent before recording begins, AI output is intended for doctor review, and clinical decisions remain with the doctor.
Fixed audio or transcript retention periods are not stated here because they depend on the live production configuration and applicable requirements.
Technical and Security Information
Device or browser information, authentication and security events, logs, IP address and service usage information, where collected.
Communications
Information supplied when contacting CliniFlow or seeking support.
3. Why Information Is Processed
Information may be processed to provide and operate CliniFlow, authenticate users, maintain clinic accounts, support patient and clinic workflows, provide requested functionality, maintain security, prevent misuse, troubleshoot the service, provide support, improve service reliability and meet applicable legal obligations.
4. Clinics and Patient Information
Healthcare providers and clinics determine the clinical purpose for which patient information is entered into CliniFlow and are responsible for using the system appropriately within their professional and legal obligations.
CliniFlow provides technology used by authorized clinic users to manage these workflows. The respective privacy responsibilities of CliniFlow and a clinic may depend on the context in which personal data is processed and applicable law.
5. Ambient Clinical Scribe and Recording Consent
CliniFlow’s Ambient Clinical Scribe workflow is designed to require patient consent before consultation recording begins. AI-assisted information is prepared for doctor review.
Clinic users remain responsible for obtaining any consent required for their particular use. The software does not make recording legally permitted in every circumstance, and AI output is not represented as always accurate or as a replacement for clinical judgement.
6. Sharing and Service Providers
Information may be processed by technology and service providers that help operate CliniFlow, such as hosting or infrastructure, authentication, database services, email or communication infrastructure, AI processing where features are used, and security or monitoring services.
CliniFlow does not sell personal data to advertisers.
7. Data Security
CliniFlow uses technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure or loss. High-level measures may include authenticated access, role-based controls, clinic-separated access, audit or security logging where applicable, access controls and secure infrastructure practices.
No system can guarantee absolute security.
8. Data Retention
Information is retained according to the purpose of processing, clinic or service requirements, contractual requirements, applicable law, and security or fraud-prevention requirements. No universal clinical-record retention period is stated here.
9. Data Principal and Privacy Rights
Subject to applicable law and the circumstances of processing, individuals may have rights relating to access or information, correction, updating, erasure, grievance handling and nomination.
India’s privacy framework is described here as the Digital Personal Data Protection Act, 2023 and applicable rules made under it. Requests may be directed to [PRIVACY CONTACT EMAIL] once verified.
10. Children
CliniFlow may be used by healthcare providers for patients of different ages. This policy distinguishes account users and clinic users from patient information entered by healthcare providers. No separate child-consent procedure is described here unless operationally implemented and legally reviewed.
11. Data Location and International Processing
Service infrastructure and providers may involve processing in different locations where permitted by applicable law. CliniFlow does not make a blanket claim that all data stays in India or that no data leaves India.
12. Cookies and Website Technologies
The website may use essential technologies necessary to operate the site and, where configured, analytics or similar technologies. This policy should be updated if non-essential analytics or marketing technologies are added.
13. Changes to This Policy
This Privacy Policy may be updated periodically. Material changes should be reflected through an updated effective date and appropriate notice where required.
14. Privacy Questions
[LEGAL ENTITY NAME] · [REGISTERED BUSINESS ADDRESS] · [PRIVACY CONTACT EMAIL]
Simplifying the Patient Journey
CliniFlow brings clinic management and digital clinical workflows together for solo clinics and polyclinics in India.
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